Acrylic Painting On Paper

• If you wish to return any non-commissioned items purchased from Ina Prodanova they must be returned within 14 days of receipt for a refund. Items must be in their original state. You are responsible for ensuring the item is returned to Ina Prodanova in its original state and without any damage. Delivery charges are not refunded. Ina Prodanova will refund the cost of the item in full, however, please note that if you paid for the item using PayPal, PayPal may charge you for return of funds and any charge incurred is not covered by Ina Prodanova. Digital downloads are not refundable!

  In the unlikely event there of an issue with the quality of the product or if you received the wrong product, Ina Prodanova will resolve the situation to your satisfaction as quickly as possible. Please contact us to explain your specific queries and agree to a course of action.

  Commissioned artworks are non refundable.

Our packages are shipped as soon as possible after an order has been placed. Usually within a few hours after the order confirmation, you will receive a tracking code via email. The package usually takes around 3-15 days to arrive, depending on its destination. Ina Prodanova Artist ships worldwide, the shipment fee that applies to your country is carefully calculated. Note that any international customs charges are the buyers responsibility!

We securely pack the painting in layers of bubble wrap and a firm cardboard box.

If you see any damage when your package is being delivered, you can either refuse the shipment as [damaged – return to sender] or you can have the delivery company mark the tracking as [received damaged, subject to further inspection]. Please file the claim immediately! You also must keep all boxes and packing material. When we call you will need the tracking number of your box, a description/photo of the damage, and its value. Please make photos of the damages package and send them to Ina Prodanova with the info of your actions on it.

If you would like to have your painting within a specific time please message Ina Prodanova for options. A priority surcharge may be applied.